Privacy Policy





Effective Date: 11-1-2024

Last Updated: 1-23-2026



At Mel’s Laundry Lounge (“Mel’s Laundry Lounge,” “we,” “us,” or “our”), a woman-owned local business in Bellefonte, Pennsylvania providing wash-and-fold and self-serve laundry services, protecting your privacy and personal data is important. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website www.melslaundrylounge.com and/or use our services, including joining our marketing communications list or consenting to receive text messages from us. (melslaundrylounge.com)

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information you voluntarily provide when you contact us, sign up for services, request support, or opt into communications. This may include:

  • Contact Information: Name, email, phone number
  • Service Information: Laundry preferences, delivery/pickup details
  • Communication Preferences: Marketing consent, SMS opt-in choices

1.2 Automatic Data

We may automatically collect data through cookies, analytics, and server logs, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Dates/times of access

This automatically collected information helps improve our website and services.

2. How We Use Your Information

We use your personal and technical information to:

  • Provide, operate, maintain, and improve our services and website
  • Respond to your questions and service requests
  • Process laundry orders, pickup, delivery, and customer support
  • Send transactional messages (e.g., service confirmations, updates)
  • Send marketing communications, including emails and SMS/text messages only if you have specifically opted in

3. SMS/Text Messaging and Marketing Communications

3.1 Consent

We only send marketing text messages if you expressly opt in. Under the Telephone Consumer Protection Act (TCPA), we must obtain your written, documented consent before sending promotional SMS messages. Federal law prohibits us from sending marketing text messages without this consent. (textedly.com)

By providing your phone number and opting in, you agree that:

  • You are the owner of the phone number you provide
  • You consent to receive text messages from Mel’s Laundry Lounge
  • Message and data rates may apply (depending on your carrier)

3.2 Content of Messages

Promotional text messages may include:

  • Special offers and promotions
  • Service updates
  • Event announcements

3.3 Opt-Out

You can opt out of marketing text messages at any time by:

Once you opt out, you will no longer receive marketing texts (but we may still send transactional messages regarding active orders).

3.4 Compliance with Law

All marketing communications comply with:

  • TCPA — requiring express consent before texting consumers
  • CAN-SPAM Act — requiring accurate message content, clear identification of advertisements, and easy opt-out instructions
  • Any applicable state text messaging laws

We will honor all opt-out requests promptly.

4. How We Share Your Information

We may share your personal information:

  • With service providers who assist in delivering our services, hosting, analytics, marketing, or customer support
  • To comply with legal obligations, enforce our policies, or protect rights or safety
  • With your consent or as otherwise disclosed at the time of collection

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your browsing experience, analyze trends, and administer our site. You can manage cookie preferences through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system can be completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our services and website are intended for users 13 years and older. We do not knowingly collect personal information from children under 13.

8. Your Choices and Rights

You have the right to:

  • Access or update your personal information
  • Withdraw consent for marketing communications
  • Request deletion of your data (subject to legal limitations)

To exercise these rights, contact us at support@melslaundrylounge.com.

9. Changes to This Policy

We may update this Privacy Policy. When changes are made, we will revise the Effective Date. Continued use of the site or services after changes constitutes acceptance of the updated policy.

10. Contact Information

If you have questions or concerns about this Privacy Policy, please contact:

Mel’s Laundry Lounge
121 South Potter Street
Bellefonte, Pennsylvania 16823
Phone: (814) 225-5635
Email: support@melslaundrylounge.com (melslaundrylounge.com)